If you have have a complaint about any aspect of our service, from initial contact to poor workmanship, you need to let us know so that we can put things right. To do this, please use the 'Get in touch' form above.
Your complaint will go to our Managing Agent, Rhea Projects Ltd, who will invetsigate your complaint and liaise with you throughout this process.
We take all complaints seriously so please let us know about anything that you are concerned about, no matter how small. We continually strive to improve our services and your feedback enables us to do this.
For further information please see our complaints procedure.
Please be aware that most of our funding must meet the guidelines set as by the UK Government.
For your information please read the Government Privacy Notice and the CHiL Privacy Notice which outlines how your data will be used and stored.